NewMetrica Limited, a company registered in Scotland (Company Number SC463995) and having our registered office at 19 Woodside Place, Glasgow, G3 7QL (“we”, ”our”, “us”, “NewMetrica”) respect the privacy of the users of the VetMetrica system and/or website (“you”) and we recognise the need for appropriate protections and management of your personal information. When we collect and use your personal information and special category data, we are the data controller for the purpose of Data Protection Legislation (defined below).
We have prepared this Privacy Notice to assist you in understanding what information we collect about you and how that information is used by us and by third parties.
When we refer to Data Protection Legislation we mean the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”); and the UK Data Protection Act 2018. Personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number, email address, etc., and also online identifiers and location data such as IP addresses and mobile device IDs. Special category data means personal information revealing your racial or ethnic origin; political opinions; religious or philosophical beliefs; or trade union membership; genetic data; biometric data; data related to your health or data concerning your sex life or sexual orientation; and criminal convictions or involvement in criminal proceedings. A data controller is someone who decides why personal data is to be collected and how it will be used and treated.
If you have any questions regarding the Privacy Notice you can contact us at: data@newmetrica.com. If you are unhappy with how we handle your personal information you can write to us using the contact details noted above; and / or notify the Information Commissioner’s Office (ICO) (please see: https://ico.org.uk/concerns/ for more information).
INFORMATION |
WHY WE COLLECT IT |
LEGAL BASIS |
SPECIAL CATEGORY DATA CONDITION |
EFFECT OF NOT PROVIDING THE INFORMATION IF LEGAL CONDITION OR CONTRACTUAL CONDITION |
|
Contact details such as your name, email address, telephone number, postal address |
To administer our relationship with you and deliver services to you |
Contractual obligation |
N/A |
We will not be able to provide you with access to the VetMetrica platform |
|
To send you information you have requested |
Your legitimate interests |
N/A |
N/A | |
|
The information you have provided in the questionnaire relating to your pet’s observed behaviour |
The information will be used to generate a quality of life profile for your pet to which your vet will have access |
Contractual obligation |
N/A |
We will be unable to generate a quality of life profile for your pet |
|
For statistical and audit purposes to further the development of VetMetrica and the analysis of data for clinical research purposes (this is in an anonymised form) |
Our legitimate interests |
N/A |
N/A |
Please contact us at data@newmetrica.com as soon as possible after there is any change to your personal details, including your contact details.
We contract with third party service providers and suppliers to deliver certain services. We have data processing agreements in place with each of these providers so that they process your personal data in accordance with this Privacy Notice. The following third parties may have access to your personal information and, in some circumstances, your special category data (if applicable), for the purposes noted below:
Except as provided above, we will not share personal information with any other third parties without informing you beforehand, unless required by, or in connection with, law and / or regulatory requirements. We will not sell, trade or lease your personal information to others.
The data that we collect from you will usually be stored inside the UK or the European Economic Area (EEA). However, if you live or work outside of the UK or the EEA, we may need to transfer your personal data outside of the UK or the EEA to correspond with you. Where this applies, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. We also may transfer data outside the UK or the EEA where our, service providers host, process, or store data outside the UK or the EEA. Where we do this, we will ensure that the transfer is to a country covered by a decision of the European Commission or is otherwise made in circumstances where we have put appropriate safeguards are in place to protect your data in accordance with the Data Protection Law.
We will not hold your personal information for any longer than is necessary for the uses outlined above, unless we are required to keep your personal data longer to comply with the law and any regulatory requirements. We apply the following retention periods:
You have certain rights under the Data Protection Legislation which can be exercised by contacting us at: jacky.reid@newmetrica.com, including:
Please note that if you choose to exercise your rights to have personal data restricted or deleted, then we may not be able to continue to offer you access/use of the VetMetrica platform. Further details about your rights can be found on the ICO’s website at https://ico.org.uk/.